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Getting Started

Wireless Troubadours

Wireless Troubadours

View User Guide

Headphones fitting loosely? Try this quick fix!

Beacon True Wireless Earbuds

Beacon True Wireless Earbuds

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Still can't connect? Here's our Beacon troubleshooting and reset guide. View Guide

Bolt Wireless Earbuds

Bolt Wireless Earbuds

View User Guide
Crescent Wireless Earbuds
Marquee Home Speaker
Anthem Travel Speaker
Satellite Travel Speaker
Gramercy Wireless Speaker
General Bluetooth Troubleshooting

General Bluetooth Troubleshooting

Connection Issues:

If you have not previously paired to the device: Turn your device's Bluetooth settings completely off, then turn your headphones or speaker off. Turn your device's Bluetooth setting back on, and then press and hold the power button on your headphones or speaker - this should begin the pairing process as normal.


If you have previously connected to the device: First, "forget" or remove your headphones or speaker from your device's Bluetooth memory. This function can often be found by pressing the ⓘ next to your headphones / speaker in your Bluetooth settings. Then, re-pair your headphones / speaker as a new device.

If your connection is spotty, intermittent or frequently drops:

Our products have an operating distance of approximately 30 ft (10m). If you are outside this range, your connection will drop fairly often. The connection is also affected by line-of-sight. If there are doors or walls between your device and your headphones / speaker, you will experience a less than optimal connection. This can also happen if your device is in a pocket diagonally opposed to your headphones. For example, if your phone is in your back-left pocket, your body can block the line-of-sight to the headphone's wireless controller, which is on the right side. Try moving your phone to the front-right pocket to alleviate this issue.

Nothing is working!

Don't panic. Before writing to us, check to make sure that your device is fully charged by plugging it into a computer or wall USB charger (5v).

View the User Guide

Headphones fitting loosely? Try this quick fix!



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View the User Guide

Still can't connect? Here's our Beacon troubleshooting and reset guide. View Guide



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View the User Guide



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View the User Guide



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View the User Guide



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View the User Guide



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View the User Guide



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View the User Guide



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Connection Issues:

If you have not previously paired to the device: Turn your device's Bluetooth settings completely off, then turn your headphones or speaker off. Turn your device's Bluetooth setting back on, and then press and hold the power button on your headphones or speaker - this should begin the pairing process as normal.


If you have previously connected to the device: First, "forget" or remove your headphones or speaker from your device's Bluetooth memory. This function can often be found by pressing the ⓘ next to your headphones / speaker in your Bluetooth settings. Then, re-pair your headphones / speaker as a new device.

If your connection is spotty, intermittent or frequently drops:

Our products have an operating distance of approximately 30 ft (10m). If you are outside this range, your connection will drop fairly often. The connection is also affected by line-of-sight. If there are doors or walls between your device and your headphones / speaker, you will experience a less than optimal connection. This can also happen if your device is in a pocket diagonally opposed to your headphones. For example, if your phone is in your back-left pocket, your body can block the line-of-sight to the headphone's wireless controller, which is on the right side. Try moving your phone to the front-right pocket to alleviate this issue.

Nothing is working!

Don't panic. Before writing to us, check to make sure that your device is fully charged by plugging it into a computer or wall USB charger (5v).



Back to Top

Getting Started

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